Shroomyz Delivery Policy

Last updated: January 11, 2023

Order Processing

Please allow 1-2 business days to process your order. You will receive an email within this timeframe confirming that your order is on its way!

Local Delivery

During checkout, enter your address and choose the delivery option. Local delivery is available for addresses within specific store ranges. If the local delivery option doesn’t appear during checkout, your order is not eligible for local delivery.

When you choose delivery at checkout, a cut-off time for the nearest location will be displayed. If your order is placed before this time, it will be delivered the same day; otherwise, delivery will occur the next business day.

You will receive email updates regarding your delivery status, including when your order is scheduled for delivery, picked up by the driver, and delivered.

Flat Rate Delivery

Orders are typically shipped within 1-2 business days using Canada Post. Flat rate delivery fees may be offered in certain situations. Currently, we only ship within Canada.

Delivery Rates and Estimates

Delivery charges will be calculated and displayed during checkout.

Free Delivery Threshold

For orders with a subtotal of over $99, free 1-2 business day Canada Post Xpresspost delivery will be available.

Refunds, Returns, and Exchanges

We accept returns within 5 calendar days of delivery if the item is unused and in its original condition. A full refund will be issued, minus the delivery costs for the return.

If your order arrives damaged, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We handle these situations on a case-by-case basis and will strive to find a satisfactory solution.

If you have any further questions, feel free to contact us at [email protected].